Interpersonal Communications

  Collaborative Conflict Resolution
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A Collaborative Conflict Resolution Method

The following collaborative conflict resolution method has four steps that concern people, interests, options, and criteria. Specifically, the four steps entail separating people from the problem ("People"), focusing on interests, not positions ("Interests"), generating a variety of possibilties before deciding what to do ("Options"), and insisting that the results be based on some objective standard ("Criteria").

Group of doctors collaborating on a problem


Collaborative conflict resolution can change a dispute originally perceived as win-lose to one that is perceived as win-win.



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